You have 14 days to return an item from the date you bought or received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in its original packaging and the packaging must not be damaged.
You will also need to have the receipt or proof of purchase of the item.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
You will receive the credit within 14 days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If we have to order an item in for you, we will request payment up front or a deposit.
If you wish to cancel an order, there may be a cancellation charge and this will be confirmed and deducted from any deposit or payment you have made.
We will confirm the amount and refund your payment less the cancellation charge.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org or on 01454 411 701